That is a terrible way to start a discussion about fixing problems. We have been taught that we need to understand a problem before we can fix it. But, as Albert Einstein is credited with saying, “We cannot solve our problems with the same thinking we used when we created them.” What we need to understand is not what the problem looks like, but what the ideal or preferred future looks like. Instead of looking for what isn’t working and trying to fix it, why not look at what does work and build on those things instead.
“Instead of looking for ‘what’s wrong’ or ‘needs fixed’ the firm focuses on ‘what’s right’ or ‘what’s working’ and seeks to do more of it. In short, appreciative inquiry suggests that you can create change by paying attention to what you want rather than paying attention to problems” (Gervase R. Bushe in Five Theories of Change Embedded in Appreciative Inquiry, 2000).