Lencioni’s final dysfunction focuses on a team’s inability to accomplish its goals. This is where the rubber meets the road. Do you do what you said you would do, or do you do something else? “There’s a part of you, deep inside your brain and spirit, that’s a bit like a heat-seeking missile, searching by instinct and feel for something of true significance, craving big goals,” writes Robert K. Cooper in his book Get Out of Your Own Way. I am convinced most people want to do something important in their life, they want to do it well, and they want to be noticed. A well functioning team provides that experience. But it requires some work. Teams need to stay focused on tangible group goals, and consistently reward members based on team goals and collective success.
Lencioni describes teams that are not focused on results as ones that “stagnate, rarely stand out or remembered, lose achievement-oriented members, encourage team members to focus on their own careers and individual goals, are easily distracted.” Results focused teams on the other hand, “retain achievement—oriented members, minimize individualistic behavior, enjoy success and suffer failure acutely, benefit from individuals who subjugate their own goals/interests for the good of the team, and avoid distractions.” Having clear goals is the key to helping people see the big picture, understand dangers and opportunities, and create urgency and energy for the challenge.